Frequently Asked Questions

We have put together our more frequently asked questions here. If you can find what you’re looking for, we have a dedicated and hardworking customer service team that can help answer any question you may have.

What other items can you provide?

As a cold chain provider Nordic Cold Chain Solutions has the ability to provide a variety of additional cold chain supplies. These include, but are not limited to Pallet Shippers, Thermal Pouches (both 2D & 3D), Insulated pallet covers, Nordic’s devices to track in inner carton temperature during shipment, Insulated shipping coolers, Poly bags for containing products when necessary.

Can you recycle Nordic Cold Chain Solutions gel packs?

Nordic Cold Chain Solutions offers a fully recyclable option called Nordic Ice Drain Safe™. Learn more.

Do you have any alternatives to coolers?

Yes, depending on your individual application/requirement we can propose and supply various alternatives.

Do you have multiple locations throughout the U.S.?

Yes, we have 5 strategically located manufacturing facilities across the country. Each of our locations utilizes the same process allowing us to create redundancy ensuring our products meet the same high manufacturing standards.

Do bricks stay frozen longer?

Possibly, but there are many shipping variables which determine length of time a brick or gel stays frozen. The primary advantage of our brick is the bricks ability to keep a consistent shape & they fit in tighter spaces.

Why should I consider No Sweat Gel packs?

No Sweat Gel packs absorb moisture thus protecting the product being shipped from condensation that can occur during transit.

What is your lead time to ship product?

In many cases, we can usually fill your order within 24 hours depending upon the quantity ordered. During the high season, summer months, inventories can run low and we might have to produce your order.

Do you take credit cards?

All orders, 1 case, 1 pallet or truckload are F.O.B. nearest plant. We have very competitive rates with our freight carriers. You can always pick up at the plant, or arrange for your preferred freight carrier to pick up and bill you directly for the freight.

What is the minimum order to purchase gel packs?

Our minimum order is 1 case.

How long do your ice packs last?

There are many variables that influence the performance of an ice pack. That being said, we are here to help guide you. Give us a call and we are happy to help you identify what is the right solution for your application.
Here are a few questions we will ask to help you come up with a solution that will best meet your needs.

  • What are you shipping?
  • What type of packaging are you using?
  • Where are you shipping to?
  • How long do you need the package to remain in a specific temperature range?
  • Are there minimum and/or maximum temperature requirements for the duration of the shipping duration?